When will my order ship?

Each piece is prepared with care just for you. Please allow 3–6 business days for us to process your order before it is dispatched.

How long will delivery take?

Once your order has shipped, delivery within the UK typically takes an additional 3–6 business days. You’ll receive a tracking number to follow its journey.

Where do you ship to?

We currently offer shipping exclusively within Great Britain (GB). We look forward to expanding our reach to more destinations in the future.

How much does shipping cost?

We are pleased to offer complimentary shipping on all orders. The price you see is the price you pay.

What currency will I pay in?

Our prices are shown in your local currency. The final amount you see on the product page and at checkout is exactly what you'll be charged, with no conversion surprises.

What is your return policy?

We gracefully accept returns within 30 days of you receiving your order. To be eligible, items must be in their original, unworn condition and returned with all packaging.

How do I start a return?

To begin the return process, simply contact our support team with your order number. We will provide you with all the necessary details to guide you.

Who is responsible for return shipping costs?

You are responsible for the cost of return shipping. We highly recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

How long does a refund take to process?

Once we receive and inspect your returned piece, we will process your refund to the original payment method within 3 business days.

How can I get in touch with you?

You can reach us by email at support@seraphinejewellery.com or by phone at +13074272851. You may also use the contact form on our website at /pages/contact; please be sure to include a valid email so we can reply.

What are your support hours?

Our client support team is available to assist you from Monday to Friday, between 10 AM and 4 PM EST. We'll always respond as swiftly as possible.

Where can I find my order number?

Your order number can be found in the order confirmation email we sent you right after your purchase. Having this number ready helps us assist you more efficiently.

FAQ | Seraphine Jewellery

Orders & Shipping

When will my order ship?

Each piece is prepared with care just for you. Please allow 3–6 business days for us to process your order before it is dispatched.
How long will delivery take?

Once your order has shipped, delivery within the UK typically takes an additional 3–6 business days. You’ll receive a tracking number to follow its journey.
Where do you ship to?

We currently offer shipping exclusively within Great Britain (GB). We look forward to expanding our reach to more destinations in the future.
How much does shipping cost?

We are pleased to offer complimentary shipping on all orders. The price you see is the price you pay.
What currency will I pay in?

Our prices are shown in your local currency. The final amount you see on the product page and at checkout is exactly what you'll be charged, with no conversion surprises.

Returns & Exchanges

What is your return policy?

We gracefully accept returns within 30 days of you receiving your order. To be eligible, items must be in their original, unworn condition and returned with all packaging.
How do I start a return?

To begin the return process, simply contact our support team with your order number. We will provide you with all the necessary details to guide you.
Who is responsible for return shipping costs?

You are responsible for the cost of return shipping. We highly recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
How long does a refund take to process?

Once we receive and inspect your returned piece, we will process your refund to the original payment method within 3 business days.

Contact & Support

How can I get in touch with you?

You can reach us by email at support@seraphinejewellery.com or by phone at +13074272851. You may also use the contact form on our website at /pages/contact; please be sure to include a valid email so we can reply.
What are your support hours?

Our client support team is available to assist you from Monday to Friday, between 10 AM and 4 PM EST. We'll always respond as swiftly as possible.
Where can I find my order number?

Your order number can be found in the order confirmation email we sent you right after your purchase. Having this number ready helps us assist you more efficiently.