Payment Policy
At Seraphine Jewellery, we want your purchase to be a seamless and elegant experience from start to finish. This policy outlines our secure payment methods and processes for all transactions on our website.
Accepted Payment Methods
We welcome payments through the following trusted providers. Simply select your preferred option at checkout.
- American Express
- PayPal
Pricing & Currency
To provide a clear and simple shopping experience, all prices for our demi-fine jewellery are displayed in your local currency. The price you see on the product page is the final price you will pay at checkout, with VAT included where applicable. We believe in complete transparency, so you'll never find unexpected transaction charges or hidden fees added to your order.
Secure Payment Processing
Your security is our highest priority. Our entire website, including the checkout process, is protected with SSL (Secure Socket Layer) encryption to ensure your personal information remains private and secure.
All payments are processed directly by our PCI-DSS compliant payment partners. When you pay with American Express, your details are handled by our secure payment gateway. If you choose PayPal, you will be redirected to their platform to complete the purchase. Seraphine Jewellery never stores or has access to your full credit card details.
Declined Transactions
If your payment does not go through, your order will not be processed. This can happen for several reasons, so we recommend checking that your card details are correct or contacting your bank or payment provider for more information. You will not be charged for any failed transaction attempt.
Refunds
Should you be eligible for a refund, it will be credited back to the original payment method you used for the purchase—either your American Express card or your PayPal account. For complete details on eligibility and how to initiate a return, please see our Refund Policy.
Payment Enquiries
If you have any questions about the payment process, we are here to assist. Please feel free to reach out to our team.