Refund policy

We want you to adore every piece of Seraphine Jewellery you purchase. Our collection is curated to bring timeless elegance into your life, and your satisfaction is paramount. However, if for any reason you are not completely happy with your order, we are here to help with a straightforward return process.

This policy applies to all purchases made through our website. Seraphine Jewellery is a trading name of Quoship LLC.

Our 30-Day Return Promise

You have 30 days from the date you receive your order to decide if it’s the perfect fit for you. If you wish to return an item, please ensure it is sent back to us within this timeframe.

Conditions for Return

For a return to be accepted, your item must be in its original, pristine condition. Please ensure the following conditions are met:

The jewellery must be unworn, undamaged, and free from any signs of use.
It must be returned in its original Seraphine Jewellery packaging.
Any original tags must remain attached.

Non-Returnable Items

Due to their nature, some items cannot be returned. These include:

Earrings, for hygiene reasons.
Personalised or custom-made pieces.
Gift cards.
Items marked as 'Final Sale'.

This does not affect your statutory rights if an item is faulty.

How to Make a Return

Returning an item is simple. Please follow these steps:

Contact Us: Email our customer support team at support@seraphinejewellery.com with your name and order number to let us know you'd like to make a return.
Receive Instructions: We'll reply with the return address and any further instructions.
Post Your Item: Send the item back to us. The cost of return postage is your responsibility. We highly recommend using a tracked service for your parcel, as we cannot be held responsible for items lost in transit.

Refunds

Once your return is received and inspected at our studio, we'll send you an email to confirm. If your return is approved, a refund will be processed to your original payment method within 3 business days.

Please note that it can take some time for your bank or credit card company to process and post the refund. The price you paid in your local currency at checkout is the amount that will be refunded.

Faulty or Incorrect Items

We take immense pride in the quality of our jewellery. In the rare event that your item arrives faulty, damaged, or is not what you ordered, please contact us immediately at support@seraphinejewellery.com. Kindly include your order number and a photo of the issue. We will arrange for a pre-paid return and offer you a replacement or a full refund.

Exchanges

We do not currently offer direct exchanges. The most straightforward way to receive a different item is to return the original piece for a refund and place a new order for your desired jewellery.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund. If it has already shipped, you will need to follow the standard return process once you receive it.

Contact Us

Should you have any questions about our refund policy, our team is here to assist you. You can reach us on weekdays, and we'll do our best to help.

Email: support@seraphinejewellery.com
Hours: Monday – Friday, 10 AM – 4 PM EST