Shipping policy

Your Seraphine Jewellery piece is a symbol of everyday indulgence, and we take the utmost care in bringing it to you. This policy explains how we process, prepare, and deliver your order with the attention it deserves. Seraphine Jewellery is operated by Quoship LLC (Company Number: 2026-001937733), with a registered office at 30 N Gould St Ste N, Sheridan, Wyoming 82801, United States.

Delivery Destinations

We are delighted to serve customers throughout the United Kingdom. At this time, we deliver exclusively to addresses within Great Britain and Northern Ireland. We are unable to accept orders for delivery to any other countries.

Order Processing & Delivery Times

We want to ensure your new jewellery is perfect. Every order is carefully prepared and dispatched from our facility within 3 to 6 working days (Monday to Friday).

Once dispatched, your parcel will be in transit for an estimated 3 to 6 working days. In total, you can typically expect your order to arrive at your door within 6 to 12 working days from your date of purchase.

Shipping Costs

To make your experience as seamless as possible, we are pleased to offer complimentary shipping on all orders delivered to a United Kingdom address. There is no minimum spend required, and the price you see at checkout is the final price you pay.

Order Tracking

You can follow your order's journey from us to you. As soon as your order is on its way, we'll send you a dispatch confirmation email containing your unique tracking number and a link to the courier's portal. You can also check the status of your delivery at any time on our Track Your Order page.

Damaged or Incorrect Orders

We package every piece to ensure it arrives in pristine condition. In the unlikely event that your order arrives damaged, incorrect, or incomplete, please contact our support team straight away. We ask that you reach out to us within 30 days of delivery so we can resolve the matter for you swiftly.

For more detailed information on resolutions, please see our Refund Policy.

Questions About Your Delivery

If you have any questions about your order or our shipping process, we're here to help. Please don't hesitate to get in touch.

You can also find more ways to contact us on our Contact Us page.